Hidden Secrets Events respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, buy tickets, contact us, subscribe to updates, participate in promotions or attend one of our events.
 

This Privacy Policy applies to the website of Hidden Secrets Events and to all related event activities, communications and ticketing processes.
 

1. Who we are
 

Trading under: Hidden Secrets Events
Chamber of Commerce: 96916583
VAT number: NL005237645B67
Email: info@hiddensecretsevents.com

For privacy-related questions, you can contact us at the email address above.
 

2. What personal data we collect
 

We may collect and process the following types of personal data:
 

• Name and contact details, such as your first name, last name, email address and phone number.

• Ticket and order information, such as ticket type, order number, payment status and event attendance.

• Payment-related information, processed through our payment or ticketing providers.

• Communication data, such as messages you send us by email, contact form, social media or other channels.

• Marketing preferences, such as newsletter subscriptions, campaign responses or event updates.

• Website usage data, such as IP address, browser type, device information, pages visited and cookie preferences.

• Event-related data, such as guest list information, accreditation, contest entries or promoter activity.

• Photo and video material captured during our events.
   

We only collect personal data that is necessary for the purposes described in this Privacy Policy.
 

3. How we collect personal data
 

We collect personal data when you:
 

• Visit our website.

• Buy or reserve a ticket.

• Sign up for updates, newsletters or promotional messages.

• Contact us directly.

• Participate in a contest, giveaway or campaign.

• Attend one of our events.

• Interact with us through social media.

• Use third-party ticketing, payment or platform services connected to our events.
   

Some data is provided directly by you. Other data may be collected automatically through cookies, analytics tools or website technology.
 

4. Why we use your personal data
 

We may use your personal data for the following purposes:
 

• To sell, manage and validate tickets.

• To provide access to our events.

• To communicate important event information.

• To respond to questions, requests or complaints.

• To manage guest lists, artist relations, contests and promoter activities.

• To send newsletters, updates or marketing messages when permitted.

• To improve our website, events, communication and customer experience.

• To prevent fraud, misuse, safety incidents or unauthorised access.

• To comply with legal, tax and administrative obligations.

• To create and share promotional content from our events, such as photos and videos.

We do not sell your personal data.
 

5. Legal basis for processing
 

We process personal data only when we have a legal basis to do so. Depending on the situation, we may process your data because:
 

• It is necessary to perform a contract with you, for example when you buy a ticket.

• You have given consent, for example for newsletters or certain cookies.

• We have a legitimate interest, such as event security, customer service, promotion or improving our services.

• We have a legal obligation, such as tax or administrative requirements.
   

Where we rely on consent, you may withdraw your consent at any time.
 

6. Tickets, payments and third-party platforms
 

Ticket sales, payments and event access may be handled through third-party service providers, such as ticketing platforms, payment processors and website providers.

These parties may process personal data on our behalf or as independent controllers, depending on their role. We only work with service providers that are expected to handle personal data securely and in accordance with applicable privacy laws.
 

When you use a third-party ticketing or payment platform, their own privacy policy may also apply.
 

7. Marketing and newsletters
 

We may use your email address to send you updates about Hidden Secrets Events, upcoming events, ticket releases, line-ups, contests or other relevant announcements.

You will only receive marketing emails when you have signed up, given consent or when we are otherwise legally allowed to contact you. You can unsubscribe from marketing emails at any time by using the unsubscribe link or by contacting us.
 

8. Photos and videos at events
 

During Hidden Secrets events, photo and video recordings may be made for promotional, social media, archival and marketing purposes.
 

By attending our events, you acknowledge that you may appear in general crowd, atmosphere or event footage. We aim to use this material respectfully and in line with the identity of Hidden Secrets Events.
 

If you appear clearly and individually in content and you have concerns about its use, you can contact us. We will review your request carefully and, where reasonable and legally required, remove or limit the use of the material.
 

9. Cookies and website tracking

Our website may use cookies and similar technologies. Some cookies are necessary for the website to function properly. Other cookies, such as analytics or marketing cookies, may require your consent.
 

Cookies can help us understand how visitors use our website, improve performance, remember preferences and support marketing activities. Strictly necessary cookies may be used without consent because they are needed for the website to work, while non-essential cookies should only be used where allowed by applicable rules.
 

You can manage or withdraw cookie preferences through your browser settings or, where available, through our cookie banner.
 

10. Sharing personal data
 

We may share personal data with trusted third parties when necessary, including:
 

• Ticketing providers.

• Payment processors.

• Website and hosting providers.

• Email and marketing platforms.

• Analytics and advertising tools.

• Security, production or event partners.

• Professional advisers, such as accountants or legal advisers.

• Authorities, when required by law.
   

We only share data where necessary and appropriate.
 

11. International transfers
 

Some service providers may process data outside the European Economic Area. If this happens, we aim to ensure that appropriate safeguards are in place, such as contractual protections or other mechanisms required under applicable data protection laws.
 

12. How long we keep personal data
 

We do not keep personal data longer than necessary.

Retention periods may differ depending on the type of data and the reason for processing. For example:
 

• Ticket and order data may be kept for administrative and tax purposes.

• Contact requests may be kept as long as needed to handle the request.

• Marketing data is kept until you unsubscribe or object.

• Event footage may be kept for promotional and archival purposes.

• Data required for legal or accounting purposes may be kept for the period required by law.
   

When personal data is no longer needed, we will delete it or anonymise it where possible.
 

13. Security
 

We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no website, platform or digital communication method is completely secure. We encourage you to use secure devices, strong passwords and caution when sharing personal information online.
 

14. Your privacy rights
 

Under applicable data protection laws, you may have the right to:
 

• Request access to your personal data.

• Request correction of inaccurate data.

• Request deletion of your data.

• Object to certain processing.

• Restrict how your data is used.

• Withdraw consent where processing is based on consent.

• Request transfer of your data where applicable.

• File a complaint with a supervisory authority.
   

In the Netherlands, the supervisory authority is the Autoriteit Persoonsgegevens. The Dutch privacy regulator explains that individuals have rights under the GDPR, including access, rectification and removal of personal data.

To exercise your rights, contact us at:

info@hiddensecretsevents.com
 

We may ask you to verify your identity before handling your request.
 

15. Links to other websites
 

Our website or communications may contain links to third-party websites, platforms or social media pages. We are not responsible for the privacy practices, content or security of third-party websites. We recommend reading their privacy policies before sharing personal data.
 

16. Minors
 

Our events and services are not intended to collect personal data from children without appropriate permission. If we become aware that we have collected personal data from a minor without the required consent, we will take appropriate steps to delete or limit that data.
 

17. Changes to this Privacy Policy
 

We may update this Privacy Policy from time to time. The latest version will always be published on our website. If we make significant changes, we may notify users where appropriate.
 

18. Contact
 

For questions about this Privacy Policy or how we handle personal data, please contact:

Hidden Secrets Events

Email: info@hiddensecretsevents.com
Chamber of Commerce: 96916583
VAT number: NL005237645B67